Getting
Started

Our fertility care professionals are here to help you take the first step on your fertility journey and are passionate about making your dream come true. From the moment you walk in the door, we want you to know you’re a member of our family.

Getting
Started

Our fertility care professionals are here to help you take the first step on your fertility journey and are passionate about making your dream come true. From the moment you walk in the door, we want you to know you’re a member of our family.

Making Initial Contact With RAD  

Whether you choose to call, e-mail, have an online chat with us, or complete our unique physician-reviewed fertility assessment, our specially trained New Patient Coordinators (RADvocates) can help you navigate the initial aspects of your care. The New Patient Coordinators are superb, knowledgeable, and some of the most caring members of our team. They are especially adept at answering questions from those who are just getting started with their fertility journey, or from those who have had treatments elsewhere but are seeking new opinions and strategies from our physicians. The New Patient Coordinators can also provide you with general information regarding employer and insurance benefits and other affordability options, and can direct your specific questions to other members of RAD’s Patient Services, Clinical, or Laboratory teams.

 

 

The New Patient Experience & What To Expect  

We are committed to having you meet with one of our physicians for a 30 to 45 minute initial consultation, and to schedule that consultation within 7 to 10 days of your initial contact with RAD. Sometimes initial consultations are available even sooner. Our practice has four terrific and experienced reproductive subspecialty physicians who are readily available to see patients five days a week and in three different Delaware offices. Depending on the information you share with our New Patient Coordinators, our goal is to tailor your initial consultation around your schedule and your personal preferences. In order to meet these expectations, our Patient Services team will walk you through the process of obtaining all relevant and helpful information, including clinical records from prior physician offices and necessary insurance pre-authorizations. When you do arrive for your initial physician consultation, our Front Desk Concierges will help you meet your expectations for your New Patient Experience.  

 

Insurance And Affordability Options  

We know that navigating the insurance world, as well affording fertility care can be a daunting challenge. We are here to help, and to be honest and ethical. RAD has devoted considerable resources in personnel knowledge and expertise to help our patients understand their insurance benefits, and to explore excellent financing options when necessary. Many new patients assume at the outset they will require expensive care (such as IVF), but are pleased to learn that there are often alternative pathways to achieve success. Even when IVF is recommended, there are clinical strategies that can greatly enhance IVF success rates. Our insurance and financial specialists frequently interact with our physicians, clinical, and lab team to map out the best treatment options for you.  

 

Coordinating Your Care  

Once established as a RAD patient, your clinical care team will include our physicians, our experienced physician assistants or nurse practitioners, medical assistants, and patient care coordinators. You are encouraged to maintain close contact with your clinical care team. Our patient care coordinators will work with you directly to schedule both testing and treatments. They will interact directly with our insurance and billing specialists to help you determine cost and coverage. It is your right to know in advance what your insurance will or will not cover. Our coordinators are experienced at answering many questions that come up regarding the logistics and specifics of your testing and treatments.  

 

Your Personalized Needs  

We understand that fertility care can add more stress and pressures on your otherwise hectic life. We have tried our best to create flexibility in scheduling office visits from early in the morning into the evening. As a subspecialty practice, we are 100% devoted to all aspects of fertility and reproductive problems. We will do our best to accommodate any specialized requests or needs that our patients may have. We trust that our ongoing commitment to excellence in Patient Services will shine through.

 

Keeping In Touch  

We have created a secure, HIPAA-compliant web portal and e-mail system that allows our current or former patients to keep in direct contact with our RAD staff. Consequently, you should never have to worry about reaching the right RAD staff member to confidentially address your questions or concerns. If you have been referred to us by a specific RAD patient (former or current), please let us know. Since starting our ‘Seeds of Success’ program in 2011, many terrific people have found their way to RAD, and we’ve acknowledged that kindness directly to the person who made the referral. On behalf of our entire Patient Services team, we look forward to helping you achieve your family building dreams.


Free 2nd Opinion Consult

Call (302) 602-8822 to speak to one of our RADvocates and schedule your free second opinion consult. Please mention this offer when you call.


Request An Appointment

If you would like to schedule an appointment, please let us know which dates and times work for you. A RADvocate will contact you to confirm your appointment.


Take Our Fertility Assessment

Answer a few brief questions and receive a personal response. Every submission is reviewed by a fertility expert. Get the answers you are looking for today!

Newark Office

4735 Ogletown-Stanton Road
M.A.P. 2, Suite #3217
Newark, DE 19713
Phone: (302) 602-8822
Fax: (302) 623-4241

 

Wilmington Office

Silverside Medical Center
2700 Silverside Road, Suite 2A
Wilmington, DE 19810
Phone: (302) 602-8822
Fax: (302) 623-4241

 

Dover Office

Eden Hill Medical Center
200 Banning Street, Suite 240
Dover, DE 19904
Phone: (302) 602-8822
Fax: (302) 623-4241

 

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